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© 2019 Mignon Daubermann Jewellery Design Pty. Proudly South Africa. Johannesburg based.

FAQ

GENERAL

Who are you?

Check out my About page to meet me.

How do I know that my order is secure? 

My online shop is powered by Hello Pretty. They're a big, reputable e-commerce company in South Africa and will make sure that you're protected. Checkout is via SSL and secure servers for processing payments, and uses 3D Secure. They use 256-bit encryption over TLS to ensure that your credit card, banking, and all personal information is safe. 

 

What payment method do you accept?

My online store is powered by Hello Pretty and they offer credit card checkout (Visa and Mastercard), instant EFT, and Paypal.

SHIPPING

How long does it take before my order has shipped? 
Please be aware that 3 - 5 working days are required for me to create hand-manufacture pieces before being couriered. I create all my own pieces. Local shipping with The Courier Guy can take normally 1-2 working days. International shipping with DHL can take normally 3-5 working days.

What shipping method do you use? 
We offer different options and you can choose what suits you best. Select the option you want on checkout when you're placing your order. 
1) You can collect your order from me in Centurion, Pretoria, if you prefer this option over having it shipped. Just select Self Collect when you're checking out. 
2) You can select The Courier Guy for nationwide shipping and receive your order couriered straight to your door or work place. 

3) For international shipping, outside of South Africa, DHL service will be provided where we can easily track your parcel along with you.

How much does shipping cost? 
Free to collect from my studio in Pretoria. We also offer door to door courier with The Courier Guy from R65 (this can go up to R120 depending on area and The Courier Guy’s fees and changing rates). International shipping starts from R450 but please note that a small tax levy may be charged by the authorities in various jurisdictions upon collection.

STORE POLICIES

Do you offer a warranty? 
Yes, if your product is handcrafted to the size given but does not fit you (e.g. wrong ring size/wrist size was given), please feel free to contact us directly that we can discuss how we can resize your jewellery piece as I wish each of my pieces I create to fit my clients perfectly. All courier costs will be for account of the client but will be discussed before hand. 

What are your returns policies? 
Contact immediately if any product returns are requested. Please send us a photo within 2 days of delivery. Returns will be considered on a case by case basis. 

How is your jewellery packaged? 
Each item will be beautifully packaged in a handmade box, within a gift bag. If couriered, all orders are carefully packaged in a wax sealed parcel within a sealed flyer to ensure it arrives safely at its destination. I cannot be held responsible for lost or damage when the item leaves my studio. Before you accept you parcel please ensure that no tampering was done.

Additional FAQs

Please feel free to ask any questions before you purchase an item.